Showing posts with label government failures of oversight. Show all posts
Showing posts with label government failures of oversight. Show all posts

Tuesday, November 11, 2014

L.A. County Health Dept. Allegedly Falsified Nursing Home Records of Complaints


L.A. County Health Department Allegedly Falsified Nursing Home Probe Records




The Los Angeles County Public Health Department falsified the dates it received complaints about nursing homes as pressure rose to meet state deadlines for launching investigations, according to two employees.
In a letter last month to county, state and federal officials,  inspector Kimberly Nguyen cited 11 cases in which she said the dates typed into the computer system were later than the dates the complaints were actually received. The cases mentioned in the letter involve alleged abuse, falls and pressure sores, she said.
“In my belief, falsification is a serious matter and unlawful and our department should know better to not manipulate paperwork to mislead others and the public,” Nguyen wrote in the Oct. 7 letter.

...Meanwhile, the state, which directly oversees nursing homes in every district except Los Angeles County, has had its own history of problems with timely investigations. A lawsuit by California Advocates for Nursing Home Reform, or CANHR, resulted in a 2006 order by a Superior Court judge instructing public health officials to follow the law regarding investigation timelines.
Geraneo noted that order in her e-mail to administrators, referring to a case involving a non-working generator in which the complaint year had allegedly been changed from 2013 to 2014. “We cannot change the initiation dates of these complaints because of the CANHR lawsuit!”
Geraneo declined to be interviewed.
Since Kaiser Health News began writing about the department’s health facilities inspection division in March, administrators have sent e-mails to staff telling them not to speak to the media and to forward all requests. Reached by phone, several inspectors have declined to talk, saying they feared retaliation.
Nguyen said  she has been she has been targeted for retaliation as a result of raising questions since July 2013 about the quality of nursing home oversight.
In May 2014, Nguyen was suspended for five days without pay because she allegedly failed to renew her nursing license. A department letter said her license expired on November 30, 2013 and that she worked for six days without a valid license.
But as the Board of Nursing later confirmed in writing, her license actually had been renewed promptly. The Board simply hadn’t entered the renewal on its website.

 

 

 

L.A. County Health Dept. Allegedly Falsified Nursing Home Records


Two Los Angeles County Public Health Department employees allege that the department falsified the dates it received nursing home complaints in order to meet state deadlines for launching investigations, Kaiser Health News reports.

Background

Under state law, investigations must be launched within 10 days of receiving a nursing home complaint -- or within 24 hours if the complaint involves the threat of death or serious harm.
The California Public Health Department requires inspectors to enter dates based on when the complaint was first received by phone, fax, email or letter.

Details of Falsified Records

In a letter sent last month to county, state and federal officials, Inspector Kimberly Nguyen cited 11 cases in which she found records with falsified dates.
The dates entered were much later -- as much as 79 days --than the dates the allegations actually had been submitted.
The cases involved complaints about:
  • Abuse;
  • Falls; and
  • Pressure sores.
According to KHN, Nguyen said she believes the date manipulation was deliberate (Gorman, Kaiser Health News, 11/10).
Nguyen said her supervisor, Adewole Adegoke, has been aware of the record falsification since July but has made no effort to stop the practice (Nguyen Letter, 10/7). She wrote, "In my belief, falsification is a serious matter and unlawful, and our department should know better to not manipulate paperwork to mislead others and the public."
Meanwhile, Sharon Geraneo, an assistant supervisor at the department, sent a separate email in August about the department allegedly falsifying records.

Response to Allegations

The county Department of Public Health said it has "zero tolerance for intentional document falsification" and is not aware of any deliberate falsification.
Officials said that they had identified a data entry error by one individual that affected 35 cases but that "swift and appropriate corrective actions" were taken.
The California Department of Public Health said it is investigating the allegations (Kaiser Health News, 11/10).

Monday, June 23, 2014

Exclusive: CDC reassigns director of lab behind anthrax blunder

Exclusive: CDC reassigns director of lab behind anthrax blunder

Jun 23, 2014
(Reuters)

The U.S. Centers for Disease Control and Prevention has reassigned the director of the bioterror lab behind the potential anthrax exposure of dozens of scientists and staff, sources told Reuters, as the anthrax controversy intensified.
Michael Farrell, head of the CDC's Bioterror Rapid Response and Advanced Technology Laboratory, has been reassigned as the agency investigates the incident, two CDC scientists who are not authorized to speak with press told Reuters.
The possible exposure has forced as many as 84 employees at the agency's Atlanta campus to get a vaccine or take powerful antibiotics with known side effects to ward off potentially deadly anthrax disease.
CDC spokesman Tom Skinner declined to comment on Farrell. Calls and e-mail to Farrell were not returned.
On Friday, the CDC gathered staff at a meeting, where individuals in labs adjacent to the affected areas complained they had not been properly informed about the anthrax incident first discovered on June 13, Skinner said.
In a Friday e-mail to staff, CDC Director Dr Thomas Frieden apologized for delays in informing the wider CDC community about lapses in the high-profile bioterror lab.
"We waited too long to inform the broader CDC workforce," he wrote in the email obtained by Reuters.
According to the CDC, some time between June 6 and June 13, workers in the bioterror lab were trying out a new protocol for killing anthrax before sending the bacteria for use in two lower-security CDC labs.
CDC spokesman Skinner on Sunday said the bioterror lab sent the anthrax bacteria to other labs in closed tubes. The recipients agitated the tubes and then removed the lids, raising concerns that live anthrax could have been released into the air.
Both of the CDC scientists Reuters spoke with believe the risk of infection is very slight because only a tiny amount of anthrax was sent out of the bioterror lab.
On June 18, a team of CDC scientists used swabs and wipes to take samples from all lab surfaces that might have been contaminated.
Skinner said results from the first two days of tests have been negative, but the CDC will continue watching the samples for another six days to see if anything grows.
Dr. Paul Meechan, director of the CDC's environmental health
and safety compliance office, first disclosed the possible
anthrax exposure to Reuters on Thursday.
(Editing by Peter Henderson)

Thursday, September 19, 2013

Is Kaiser Permanente in cahoots with the Department of Managed Care? NUHW Files Complaint Over Hiring of DMHC Attorney


DMHC Director (and former Kaiser counsel) Brent Barnhart

I've known for a long time that the Department of Managed Health Care (DMHC or DOMHC) was in cahoots with Kaiser. DMHC responded to a complaint I filed by saying that Kaiser fulfilled its duty by taking X-rays, and was not obligated to look at them!

DOMC's actions shouldn't come a surprise, since Brent Barnhart,the Director of DMHC, is a former senior counsel at Kaiser Foundation Health Plan.

Having one of his attorneys move to Kaiser will make everything work smoothly. Marcy Gallagher will have access to Director Barnhart, and knowledge of the inner workings of DMHC. Although I can hardly imagine that things could actually get easier for Kaiser. After all, DMHC has to disapprove of SOMETHING every once in a while, just to pretend it's regulatory agency, right?


NUHW Files Complaint Against Kaiser Over Hiring of DMHC Attorney
California Healthline
September 19, 2013

The National Union of Healthcare Workers has filed a complaint against Kaiser Permanente alleging that the company hired an attorney who previously worked at a state regulatory agency to impede an investigation into its practices, Payers & Providers reports.

NUHW filed the complaint with the California Fair Political Practices Commission (Shinkman, Payers & Providers, 9/19).

The move comes only a few weeks after NUHW filed a lawsuit to keep Kaiser from participating in California's health insurance exchange
. Exchange officials have selected Kaiser to offer individual and small business policies (California Healthline, 9/6).

The union -- which represents about 5,000 Kaiser workers -- has been pressuring the organization since it lost an election earlier this year to represent about 45,000 employees, according to Payers & Providers.

However, John Borsos -- a spokesperson for NUHW -- said the complaint filed this week is unrelated.

The complaint highlights Kaiser's hiring of Marcy Gallagher, a former attorney with the California Department of Managed Health Care's enforcement division.

Kaiser hired Gallagher in 2012 while she was investigating the organization's health plan for issues related to mental health services access. She now serves as a practice leader in Kaiser's regulatory response business unit.

In a statement, NUHW said that Gallagher "reportedly trained Kaiser officials on how to answer questions posed by DMHC's investigators."

The union argues that the move violates the state's Political Reform Act, which regulates "switching sides by state officials" and "influencing prospective employment."

Gallagher, DMHC and Kaiser declined to comment on the complaint (Payers & Providers, 9/19).

Sunday, January 6, 2013

Do doctors have too much political clout? Kamala Harris protects bad doctors from public scrutiny

Doctors seem to have too much clout in government, protecting them from scrutiny. We need more oversight of doctors and less secrecy in the medical profession.

Kamala Harris has a powerful tool for identifying reckless doctors, but she doesn't use it.
By Lisa Girion and Scott Glover
LA Times
December 30, 2012

As California's attorney general, Harris controls a database that tracks prescriptions for painkillers and other commonly abused drugs from doctors' offices to pharmacy counters and into patients' hands.

The system, known as CURES, was created so physicians and pharmacists could check to see whether patients were obtaining drugs from multiple providers.

Law enforcement officials and medical regulators could mine the data for a different purpose: To draw a bead on rogue doctors.

But they don't, and that has allowed corrupt or negligent physicians to prescribe narcotics recklessly for years before authorities learned about their conduct through other means, a Times investigation found.

Prescription drug overdoses have increased sharply over the last decade, fueling a doubling of drug fatalities in the U.S. To help stem the loss of life, the federal Centers for Disease Control and Prevention recommends that states use prescription data to spot signs of irresponsible prescribing, and at least six states do.

California is not one of them.

By monitoring the flow of prescriptions, authorities can get an early jump on illegal or dangerous conduct by a doctor. Among the telltale signs: writing an inordinate number of prescriptions for addictive medications or for combinations of drugs popular among addicts.

Harris' office keeps CURES off-limits to the public and the news media. But information from a commercial database containing the same kind of data illustrates how valuable CURES could be as an investigative tool.

Private firms purchase prescription data from pharmacies and sell it to drug companies for use in marketing their products. The Times obtained a list from such a database ranking the most prolific prescribers of narcotic painkillers in the Los Angeles area for June 2008.

Of the top 10 doctors on the list, six were eventually convicted of drug dealing or similar crimes or were sanctioned by medical regulators. One of them was a cocaine addict. Some had been prescribing narcotics in high volume for years before authorities caught up with them.

At least 20 of their patients died of overdoses or related causes after taking drugs they prescribed, according to coroners' records.

Had officials been tracking the doctors' prescriptions in CURES, some of those deaths might have been prevented.

Harris, a career prosecutor who was elected attorney general in 2010, declined repeated requests to be interviewed for this article.

Nathan Barankin, her chief of staff, said Harris wants to improve CURES so more doctors can use it to identify drug-seeking patients, and to help prosecutors pursue dealers and other drug offenders.

She has not proposed using CURES to detect signs of excessive prescribing.

Barankin said financial constraints limit the attorney general's options. CURES is "on life support" because of state budget cuts and is barely able to fulfill its primary mission of helping doctors and pharmacists track patients' use of medications, he said.

Even so, the database, as is, could be used to look for signs of improper prescribing. "It certainly has that capacity, as I understand it," Barankin said.

He added, however, that if Harris did begin using CURES to monitor doctors, the state Department of Justice lacks the resources to follow up on leads.

"We don't have the horses or the ability to do that kind of work," he said.

The Medical Board of California, which licenses and oversees physicians, has appealed to the public to report instances of excessive prescribing, a step it took in response to recent Times articles on overdose deaths.

But the board does not use CURES to identify doctors whose prescribing poses a danger to patients.

"We don't have the resources," said executive director Linda K. Whitney.

Dr. Tyron Reece was one physician who would have tripped an alarm early on, if officials had been watching his prescriptions in CURES.

The Inglewood family practitioner ranked fourth among prescribers of oxycodone and hydrocodone in the Los Angeles area in June 2008, according to the commercial database. Reece's customers paid for nearly all those prescriptions in cash, the data show.

The pharmacies that filled Reece's prescriptions were required by law to report them to CURES.

But Reece was not stopped until 2011, and then only because federal authorities investigating a drug smuggling ring stumbled upon evidence that implicated him. Dozens of prescription vials bearing the doctor's name had been found in the trash at a suspect's home.

Confronted by investigators, Reece admitted that he regularly sold prescriptions for cash to patients he had never examined. He pleaded guilty to drug dealing and is awaiting sentencing.

Nathan Kuemmerle, a West Hollywood psychiatrist, was busted in 2010 after narcotics detectives arrested a suspect for selling prescription pills on Craigslist. The suspect identified Kuemmerle as the source of the drugs, court records show.

During their investigation, detectives requested a CURES report on Kuemmerle in 2009 and found that he was the No. 2 prescriber of narcotic painkillers in California and the No. 1 prescriber of the highest-dose form of the stimulant Adderall, according to court records.

Kuemmerle prescribed nearly four times as many of the Adderall pills as the next doctor on the list, the CURES report showed. A medical expert said Kuemmerle wrote an average of 15 prescriptions per day for controlled substances over a four-year period, a "remarkably high" figure, court records show.

Kuemmerle pleaded guilty in 2011 to drug dealing and was sentenced to three years' probation.

Investigators expressed amazement that Kuemmerle was able to get away with such high-volume prescribing while his prescriptions were being reported to CURES. The failure to use the database to look for signs of improper prescribing closes off a valuable source of leads, they say.

"If a doctor is prescribing in a way that could be considered unreasonable, there is nothing from CURES to say, 'This might be a problem,'" said Redondo Beach Police Det. Robert Carlborg, who worked on the case. "If there had been, Kuemmerle would have been caught way sooner."...

Debra, 54, and Jesse Barajas, 20

Amos Barajas holds his wife's driver's license and a photograph of his son Jesse as a young boy. As Jesse got older, he began abusing drugs and alcohol and stole his mother's medications, Amos said. Jesse was 20 when he died of an overdose on fentanyl, which was believed to have been his mother's. Debra died of an overdose about 16 months later at the age of 54. Amos Barajas' son, Jesse, and his wife, Debra, overdosed in their home in Goleta, where Amos still lives with the family dog. Amos Barajas lost his 20-year-old son, Jesse, then his wife, Debra, to prescription medication overdoses.

Joey Rovero, 21

Joey Rovero drove more than 350 miles from Arizona State University in Tempe to get his prescriptions from a doctor in Rowland Heights and then 33 more miles to Pacifica Pharmacy in Huntington Beach. “I thought to myself, ‘Why in the world would these kids go that much farther out of their way?’ ” said Joey’s mother, April Rovero, above, with husband Joe. The fading sun reflects off the windows of the apartment complex in Tempe, Ariz., where Joey Rovero overdosed. (Aaron Lavinsky / For the Los Angeles Times) April and Joe Rovero hold a picture of their son Joey with his birthday cupcakes. He had flown home from Arizona State University to celebrate his 20th birthday with his family and girlfriend. He was 21 when he died from a drug overdose.

Byron McKinney, 33

Byron McKinney in a family photo with his brother Clint, left. Clint McKinney's brother Byron died of prescription drug-related causes in 2008. Byron McKinney was found dead of a prescription medication overdose in this Van Nuys house.

Andrew Corless, 46

Leslie Greenberg found her boyfriend, Andrew Corless, dead in front of their Northridge home. “He was a kind and gentle soul and did not deserve this,” Leslie Greenberg said of her late boyfriend Andrew Corless. He called Dr. Carlos Estiandan’s office on Aug. 11, 2006, saying he was about to undergo drug detoxification and asking the doctor to “please not see him anymore.” Corless recanted, and Estiandan continued prescribing drugs for him. He died of an overdose months later. Greenberg said the phone call was a “cry for help.” Leslie Greenberg keeps a photo and mementos from her late boyfriend, Andrew Corless, who died at the age of 46 of acute combined medicinal drug and alcohol intoxication in December 2006.

Naythan Kenney was living in an apartment in this building in Huntington Beach when he fatally overdosed in 2008, at the age of 34. Photographs of Verlene Crawford's late son, Naythan Kenney, fill much of the space on her refrigerator. “It's sad, but I need to see his face,” Crawford said. “I don't want to forget him … or put him in a storage closet. It hurts to look at him, but I can't imagine putting everything away and not looking at him.” “A lot of people say it stems from home, drugs. No, not all of it stems from home. It takes just a prescription. Just a prescription can tear a whole family apart. And that's the God's truth,” Darlene Cronin, right, with daughter Verlene Crawford, says of her grandson Naythan Kenney.

Naythan Kenney, 34 speaking, grandmother Darlene Cronin

Kelle Stavron found her son Matthew on her bathroom floor, dead at the age of 24. OxyContin, Soma and Xanax were strewn around. Matthew Stavron was 13 when he shattered his leg in a motorcycle accident in the 1990s. He had numerous surgeries — with complications — and began abusing prescription drugs. “I mean, oh my God, how could this be? How could this be? On the street, when the kids are using...they're using, they're using. But this is a doctor. My son saw a doctor,” Kelle Stavron, with her husband, Bruce, said of their son Matthew's death.

Matthew Stavron, 24 speaking, mother Kelle Stavron

Chaz La Bry, a 26-year-old aspiring rapper from San Clemente, died of an overdose of prescription medication and methamphetamine at his parents' apartment in San Clemente. Chaz La Bry, 26, was last seen alive by his father, Randy La Bry, sleeping on the living room couch. He had recently been released from jail and had been living with his parents. Darenee La Bry comforts her mother, Robin, center, as Robin recounts the day her son died of an overdose.

Chaz La Bry, 26 speaking, mother Robin La Bry

William “Skip” Halpin was found dead in a planter outside a private business complex in the 6011 block of Ball Road in Cypress from a prescription drug overdose. “There's just something different about it. It's not heroin. It's not marijuana. It's not cocaine. It's not alcohol. They're just little pills,” Jerry Halpin, principal of Brea Olinda High School in Brea, said about his brother's abuse of prescription drugs. Jerry Halpin's older brother, William “Skip” Halpin, second from left, died of a prescription drug overdose in 2008. He was a heroin abuser who had been sober for nine days before his death and was using methadone for detoxification, according to coroner's records.

William "Skip" Halpin, 51 speaking, brother Jerry Halpin

Margaret Polizo, an occupational therapist, saw her husband Doneno “Rick” Polizo on the couch before he died in 2009. He appeared to be “sleeping and snoring.” He died of multiple drug overdose. Margaret Polizo's husband, Doneno “Rick” Polizo died of an overdose in 2009. Not only did he miss watching his son and daughter grow up, she said, but his children missed out on having him in their adult lives. Margaret Polizo holds a photograph of her and her husband, Doneno “Rick” Polizo, who had a long-term problem with heroin and other illicit drugs.

Doneno "Rick" Polizo, 58 speaking, wife Margaret Polizo

“When I look at the Medicare statements that I was given for the last three months of his life, and I look at the incredible, unbelievable number of prescriptions that were prescribed to him by five different doctors — it makes me wonder what is going on out there,” Sally Finnila-Sloane says of her brother Karl Finnila, who died of an overdose in 2007. Karl Finnila sat down on the curb and died of a prescription medication overdose on the cul-de-sac at the end of this street near a sober-living home he checked into that day. Sally Finnila-Sloane's brother Karl Finnila in a photograph taken at the sober-living home shortly before he died of an overdose.

Karl Finnila, 43 speaking, sister Sally Finnila-Sloane

Danielle Thurber keeps a photograph of her late sister, Jennifer Beth Thurber, in a wallet that once belonged to her sister, who died of a prescription medication overdose in 2007 at the age of 22. Jennifer Thurber overdosed at home in May 2007. Her father, Charles, found her in her bed, pale and motionless. Charles Thurber, an Orange County sheriff's deputy, sits with his daughter, Danielle, at a park near their home in Fountain Valley.

Jennifer Thurber, 22 speaking, father Charles Thurber

As a teenager, Alex Clyburn was an athlete and Eagle Scout. In 2006, after he suffered painful injuries in an auto accident, he became addicted to OxyContin. Alex Clyburn, 23, died of a drug overdose after being admitted to a rehab facility in 2008. "If it can happen to us, it can happen to anybody," Arline Clyburn said of her son Alex's addiction to prescription drugs.

Alex Clyburn, 23 speaking, father Ron Clyburn

Larry Carmichael filled a doctor's prescription for half a dozen pain and anxiety medications days before he fatally overdosed on March 12, 2007. He was 51. Dan Carmichael found his father, Larry, dead from an accidental overdose of morphine in this apartment complex. Larry had moved in days before his death and Dan told a coroner's investigator that he thought his father’s back might have been bothering him during the move. Larry Carmichael didn’t live to see the children of his son Dan, and daughter-in-law, Rachel.

Larry Carmichael, 51 speaking, son Dan Carmichael

“Was he a junkie? No. Was he in pain? Yes. Could he get it fixed with prescriptions? Evidently not; you have to take too many,” Ron Oshier said about his brother, Clifford Dwight Oshier, who died of a prescription medication overdose in July 2009. Clifford Dwight Oshier, who had worked as a financial planner, had lost his business and home in the months before he died, said his brother, Ron Oshier. Clifford had been involved in multiple motorcycle accidents and had developed chronic pain. Clifford Oshier died in his San Diego apartment located in this residential community atop a secluded hill overlooking Mission Valley.

Clifford Dwight Oshier, 60 speaking, brother Ron Oshier

Sunday, April 8, 2012

Organ donor's surgery death sparks questions

Health officials say they have no "position on what caused the patient's death."

Paul Hawks didn't get a second opinion about whether he was healthy enough to give away 60% of his liver.


Organ donor's surgery death sparks questions

By Elizabeth Cohen, Senior Medical Correspondent
April 8, 2012

(CNN) -- Before dawn on her 57th birthday, Lorraine Hawks and her husband, Paul, piled into their brother-in-law Tim Wilson's Lexus in Pelham, New Hampshire, with Lorraine and her sister Susie in the back seat and the men up front. As the two couples drove to the Lahey Clinic in Burlington, Massachusetts, Lorraine and Paul teased Tim mercilessly.

"By 5 o'clock today, you're going to have a Republican liver!" they taunted Tim. "You're going to love Ann Coulter! You're going to love Glenn Beck!"

"No way!" protested Tim, a staunch Democrat. He swore that even with a chunk of his Republican brother-in-law's liver inside him, he'd never be conservative. The foursome joked and laughed during the 45-minute drive to Lahey. At the hospital, the sisters kissed their husbands goodbye, and the men were wheeled into operating rooms, where surgeons would remove 60% of Paul's liver and give it to Tim, who suffered from advanced liver disease.

As Lorraine sat in the waiting room with Susie that May morning two years ago, she prayed her husband's liver lobe would cure her brother-in-law. She prayed for her husband, too, but she was less worried about him, since she says the surgeons had reassured them while liver donation wasn't without risks, it was safe for Paul, a 56-year-old man in good health.

Neither of Lorraine's prayers came true. Tim died less than a year later, after receiving the transplanted part of Paul's liver. He was 58. Her husband died that very day on the operating room table.

"We walked into the hospital a married couple, and I left the hospital at the end of the day as they loaded my husband onto the coroner's truck," says Lorraine, who has hired a lawyer and plans to file a lawsuit against the hospital.

'He didn't hesitate to say yes'

Paul Hawks, an electrician for the Florida Department of Transportation, was one of more than 4,500 people in the United States in the past 25 years who have donated a section of their liver while still alive. Death is rare -- besides Paul, three other donors have died since 1999.

The relatives of the other donors -- they died in 1999, 2002 and 2010 -- have gone public, but this is the first time Lorraine has discussed her husband's death.
\
"I had no idea he'd had an abnormal EKG," says Lorraine Hawks. "If I had known, I never would have let him have the surgery."

"I want everyone to know what a generous, wonderful man Paul was. When he found out Tim needed a liver, he didn't hesitate to say yes," said Lorraine, a school bus aide for children with special needs in Tampa, Florida. "They weren't blood relatives, but they were a perfect match, and he felt privileged that God was going to let him help Tim regain his health."

Living organ transplants are a miracle of modern medicine. In all, more than 100,000 people in the U.S. like Paul have donated a kidney, a liver lobe or another body part while still alive to save someone else's life. Most of the time, the surgeries go well. Not only are donor deaths rare, but major complications of any kind are the exception rather than the rule.

This makes it all the more difficult for Lorraine to understand why her husband was one of the few who didn't make it.

'We tried very hard to save Paul ...'
DPH does not have a position on what caused the patient's death
Jennifer Manley, Massachusetts Department of Public Health

After her husband was wheeled into surgery, Lorraine, her father-in-law and Susie walked around the block a bit and got a bite to eat in the hospital cafeteria. Then shortly after 1 p.m., about four and a half hours after the surgery began, Lorraine says the coordinator of the transplant team came out to talk to them.

Sitting next to Lorraine, their knees nearly touching and speaking in a near whisper, Lorraine says the coordinator told her they were having trouble getting Paul's blood to coagulate and that an expert had been called in. Then about an hour later, the coordinator came out again to say her husband was having "irregular heart rhythms."

"She was acting real strangely, and we were so frightened," Lorraine remembers.
Live donor relations

The coordinator's cell phone rang, and she answered it. She hung up and rubbed Lorraine's arm, which Lorraine found strange, and told her she'd be back in five minutes.

When she returned, she asked the family to come into a small, private waiting room. Lorraine remembers her father-in-law screaming, "Tell me what happened to my son!" But the coordinator wouldn't say anything. The family sat there for about 40 minutes. Then the coordinator asked the family to go into a conference room farther away from the waiting area.

"We're looking at each other and said this can't be good," Lorraine recalls. "We walked, crying, holding onto each other."

Suddenly the conference room filled with doctors, counselors and pastoral staff.

"We tried very hard to save Paul ..." Lorraine remembers one of the doctors saying. She was sobbing so hard she didn't hear the rest of his sentence. Then the surgeon who did Paul's operation, her eyes red and puffy, got down on her knees to speak with Lorraine eye-to-eye.

"I saw her mouth moving, but I couldn't hear what she was saying," Lorraine remembers. "My brain was on fire."

Lorraine stayed with her husband's body until the coroner came to take him away. She says the next day people from the hospital called her six times, offering condolences and to pay for Paul's funeral. She didn't want to talk to them.

A few weeks later, back home in Tampa, Lorraine read a statement online from the Lahey Clinic's then-CEO, Dr. David Barrett.

"Lahey Clinic and its transplant team are extremely saddened by the loss of a gentleman who died while donating a portion of his liver to his relative," Barrett said. "Since the inception of its live donor liver transplantation program in 1999, Lahey Clinic has performed more than 200 of these complex life saving surgical procedures."

Reading the article made Lorraine feel worse, she says. It still didn't explain why her husband had died.

Then in July, about two months after her husband's death, Lorraine stopped by her post office after grocery shopping to pick up her mail. In her box was a thick envelope from the Massachusetts Department of Public Health. Inside was a nine-page report with the details of what happened during Paul's surgery.

Finally, she thought, her questions would be answered. Finally, she would find out why her husband died.

'Donor ... could not be resuscitated'
Donor survival rates

The Department of Public Health report gives a rare and gruesome picture of a surgical procedure gone horribly wrong.

The department's account is based on medical records, operating room communications and two days of interviews with the attending transplant surgeon and other doctors, nurses and administrators.

After Lorraine and Susie kissed their husbands good-bye, Paul and Tim were wheeled into separate operating rooms. Everything went fine until about four hours into the operation, when a vein that carries blood away from the liver partially tore off and started bleeding.

Paul's surgeons immediately called for assistance. More doctors and nurses arrived in his operating room. It was to be the beginning of a two-and-a-half-hour fight to save Paul.

The partially torn vein came all the way off, and doctors sewed up that tear, but then they noticed bleeding coming from somewhere else. As they searched for the source, a clamp on a vein got knocked off, injuring the vein. Repairing that injury, they noticed more tears. They fixed those tears, all the while giving Paul blood products and drugs to raise his blood pressure.

It seemed like Paul might be getting better, but then he started to bleed from several areas all at once. His heart started to beat very fast. Doctors performed CPR and when that failed, they cut his chest open, massaged his heart directly, and shot drugs into his heart to get it going again. But none of it worked.
We walked, crying, holding onto each other.
Lorraine Hawks

"The patient had a cardiac arrest secondary to excessive bleeding & could not be resuscitated," the report states.

Paul Hawks was pronounced dead at 3:01 p.m. on May 24, 2010.

Pamela Johnston, a spokeswoman for the Lahey Clinic, one of the largest liver transplant centers in the country, declined to comment about the details in the state's report. Lahey voluntarily stopped operating on living liver donors for about four months.

The Massachusetts Department of Public Health did not cite the hospital for any deficiencies. The Lahey Clinic conducted its own internal investigation into Paul's death and hired outsiders to conduct an external investigation. Lahey declined CNN's request for copies of both these reports.

More red flags

Lorraine read the Department of Public Health report sitting in her car in the parking lot of the Tampa post office. As she read the details of her husband's failed surgery, she wondered whether all the tears and bleeding were anyone's fault or were they just unavoidable consequences of surgery, inevitable events that statistically speaking happen sometimes, and Paul was just unlucky?

Three other items in the Department of Public Health report raised even more questions.

First, she found out Paul had been given a pre-operative EKG, and it was abnormal. It showed he might possibly have had a past heart attack, but then follow-up testing showed no evidence of poor blood flow to his heart.

"I had no idea he'd had an abnormal EKG," she says now. "If I had known, I never would have let him have the surgery."

The report doesn't say whether Paul knew about his abnormal EKG, or if a cardiologist was called in to evaluate whether his heart was strong enough to tolerate surgery. Johnston, the Lahey Clinic spokeswoman, declined to answer questions about the EKG or about any aspect of Paul's surgery or pre-operative care.
Lorraine Hawks may never know all the reasons why her husband died that May afternoon.
Lorraine Hawks may never know all the reasons why her husband died that May afternoon.

Secondly, the report pointed out that a special, high-speed blood pump wasn't used to give Paul blood.

The $20,000 device pumps blood at least three times faster than other pumps. Called a Belmont Pump, it's saved soldiers' lives as they lay massively bleeding on battlefields in Afghanistan and Iraq.

Lahey owns a Belmont Pump. At the time of Paul's surgery, it was nearby in Tim Wilson's operating room. But as Paul lay bleeding to death for two and a half hours, no one brought it in to his operating room.

"It's portable," says George Herzlinger, president of Belmont Instrument, which makes the device. "It weighs 27 pounds. You just wheel it over."

Thirdly, the report describes how Paul's surgeons never activated a set of procedures used when a patient is massively bleeding.

Called the "Massive Blood Transfusion Protocol," it directs surgeons to call the hospital's transfusion services and activate a set of procedures so a patient who's bleeding profusely can most efficiently get the blood products he needs.

The report notes that surgeons thought none of these things -- the abnormal EKG, the lack of the high-speed pump, the inactivated protocol -- contributed to his death...