Suit Blames Insurance Company Error for Sick Woman's Death
May 27, 1988
JESS BRAVIN
LA Times Staff Writer
An ailing Fountain Valley woman died because her insurance company mistakenly told doctors she was covered for liver transplants, then reversed itself just before she was to undergo a potentially life-saving operation, according a lawsuit filed by her family.
As a result of Pacific Mutual Life Insurance Co.'s declaration that Delores Holmes, 50, was not covered under the policy that the Newport Beach firm administered for her employer, officials at UCLA Medical Center canceled the operation, the lawsuit filed in Orange County Superior Court alleges.
But Pacific Mutual, which administers the self-insurance plan for Fountain Valley Regional Hospital and Medical Center, where Holmes worked as a nurse, denies that the error made by its clerk caused Holmes' death.
"Our actions did nothing to prevent this woman from obtaining a liver transplant," said Pacific Mutual's spokesman, Geno Effler.
The lawsuit, filed this week in Santa Ana by Holmes' husband, son and daughter, says that Holmes was told by doctors at UCLA that she needed a liver transplant in the summer of 1987.
UCLA telephoned Pacific Mutual to confirm that Holmes was covered under an insurance policy. The suit says that a Pacific Mutual employee told the hospital that Holmes was covered.
When a donor became available in December, 1987, the suit says, UCLA again sought to confirm that Holmes' employer would pay for the operation, which costs, on average, from $160,000 to $260,000.
At this time, the suit says, Pacific Mutual informed UCLA that Holmes' policy did not cover liver transplants.
"Thus UCLA released (Holmes) from the hospital and she did not receive the required liver transplant," the suit says.
Holmes sought coverage from Medi-Cal, the suit says. That was approved, but no compatible donor was found before Holmes died on Feb. 15.
The suit contends that had Holmes known in August, 1987, that she was not covered by her insurance plan, she would have had sufficient time to secure Medi-Cal coverage for the operation.
Pacific Mutual contends, however, that it was not informed of Holmes' peril in December...
Showing posts with label liver transplant. Show all posts
Showing posts with label liver transplant. Show all posts
Monday, June 11, 2012
Sunday, April 8, 2012
Organ donor's surgery death sparks questions
Health officials say they have no "position on what caused the patient's death."
Paul Hawks didn't get a second opinion about whether he was healthy enough to give away 60% of his liver.
Organ donor's surgery death sparks questions
By Elizabeth Cohen, Senior Medical Correspondent
April 8, 2012
(CNN) -- Before dawn on her 57th birthday, Lorraine Hawks and her husband, Paul, piled into their brother-in-law Tim Wilson's Lexus in Pelham, New Hampshire, with Lorraine and her sister Susie in the back seat and the men up front. As the two couples drove to the Lahey Clinic in Burlington, Massachusetts, Lorraine and Paul teased Tim mercilessly.
"By 5 o'clock today, you're going to have a Republican liver!" they taunted Tim. "You're going to love Ann Coulter! You're going to love Glenn Beck!"
"No way!" protested Tim, a staunch Democrat. He swore that even with a chunk of his Republican brother-in-law's liver inside him, he'd never be conservative. The foursome joked and laughed during the 45-minute drive to Lahey. At the hospital, the sisters kissed their husbands goodbye, and the men were wheeled into operating rooms, where surgeons would remove 60% of Paul's liver and give it to Tim, who suffered from advanced liver disease.
As Lorraine sat in the waiting room with Susie that May morning two years ago, she prayed her husband's liver lobe would cure her brother-in-law. She prayed for her husband, too, but she was less worried about him, since she says the surgeons had reassured them while liver donation wasn't without risks, it was safe for Paul, a 56-year-old man in good health.
Neither of Lorraine's prayers came true. Tim died less than a year later, after receiving the transplanted part of Paul's liver. He was 58. Her husband died that very day on the operating room table.
"We walked into the hospital a married couple, and I left the hospital at the end of the day as they loaded my husband onto the coroner's truck," says Lorraine, who has hired a lawyer and plans to file a lawsuit against the hospital.
'He didn't hesitate to say yes'
Paul Hawks, an electrician for the Florida Department of Transportation, was one of more than 4,500 people in the United States in the past 25 years who have donated a section of their liver while still alive. Death is rare -- besides Paul, three other donors have died since 1999.
The relatives of the other donors -- they died in 1999, 2002 and 2010 -- have gone public, but this is the first time Lorraine has discussed her husband's death.
\
"I had no idea he'd had an abnormal EKG," says Lorraine Hawks. "If I had known, I never would have let him have the surgery."
"I want everyone to know what a generous, wonderful man Paul was. When he found out Tim needed a liver, he didn't hesitate to say yes," said Lorraine, a school bus aide for children with special needs in Tampa, Florida. "They weren't blood relatives, but they were a perfect match, and he felt privileged that God was going to let him help Tim regain his health."
Living organ transplants are a miracle of modern medicine. In all, more than 100,000 people in the U.S. like Paul have donated a kidney, a liver lobe or another body part while still alive to save someone else's life. Most of the time, the surgeries go well. Not only are donor deaths rare, but major complications of any kind are the exception rather than the rule.
This makes it all the more difficult for Lorraine to understand why her husband was one of the few who didn't make it.
'We tried very hard to save Paul ...'
DPH does not have a position on what caused the patient's death
Jennifer Manley, Massachusetts Department of Public Health
After her husband was wheeled into surgery, Lorraine, her father-in-law and Susie walked around the block a bit and got a bite to eat in the hospital cafeteria. Then shortly after 1 p.m., about four and a half hours after the surgery began, Lorraine says the coordinator of the transplant team came out to talk to them.
Sitting next to Lorraine, their knees nearly touching and speaking in a near whisper, Lorraine says the coordinator told her they were having trouble getting Paul's blood to coagulate and that an expert had been called in. Then about an hour later, the coordinator came out again to say her husband was having "irregular heart rhythms."
"She was acting real strangely, and we were so frightened," Lorraine remembers.
Live donor relations
The coordinator's cell phone rang, and she answered it. She hung up and rubbed Lorraine's arm, which Lorraine found strange, and told her she'd be back in five minutes.
When she returned, she asked the family to come into a small, private waiting room. Lorraine remembers her father-in-law screaming, "Tell me what happened to my son!" But the coordinator wouldn't say anything. The family sat there for about 40 minutes. Then the coordinator asked the family to go into a conference room farther away from the waiting area.
"We're looking at each other and said this can't be good," Lorraine recalls. "We walked, crying, holding onto each other."
Suddenly the conference room filled with doctors, counselors and pastoral staff.
"We tried very hard to save Paul ..." Lorraine remembers one of the doctors saying. She was sobbing so hard she didn't hear the rest of his sentence. Then the surgeon who did Paul's operation, her eyes red and puffy, got down on her knees to speak with Lorraine eye-to-eye.
"I saw her mouth moving, but I couldn't hear what she was saying," Lorraine remembers. "My brain was on fire."
Lorraine stayed with her husband's body until the coroner came to take him away. She says the next day people from the hospital called her six times, offering condolences and to pay for Paul's funeral. She didn't want to talk to them.
A few weeks later, back home in Tampa, Lorraine read a statement online from the Lahey Clinic's then-CEO, Dr. David Barrett.
"Lahey Clinic and its transplant team are extremely saddened by the loss of a gentleman who died while donating a portion of his liver to his relative," Barrett said. "Since the inception of its live donor liver transplantation program in 1999, Lahey Clinic has performed more than 200 of these complex life saving surgical procedures."
Reading the article made Lorraine feel worse, she says. It still didn't explain why her husband had died.
Then in July, about two months after her husband's death, Lorraine stopped by her post office after grocery shopping to pick up her mail. In her box was a thick envelope from the Massachusetts Department of Public Health. Inside was a nine-page report with the details of what happened during Paul's surgery.
Finally, she thought, her questions would be answered. Finally, she would find out why her husband died.
'Donor ... could not be resuscitated'
Donor survival rates
The Department of Public Health report gives a rare and gruesome picture of a surgical procedure gone horribly wrong.
The department's account is based on medical records, operating room communications and two days of interviews with the attending transplant surgeon and other doctors, nurses and administrators.
After Lorraine and Susie kissed their husbands good-bye, Paul and Tim were wheeled into separate operating rooms. Everything went fine until about four hours into the operation, when a vein that carries blood away from the liver partially tore off and started bleeding.
Paul's surgeons immediately called for assistance. More doctors and nurses arrived in his operating room. It was to be the beginning of a two-and-a-half-hour fight to save Paul.
The partially torn vein came all the way off, and doctors sewed up that tear, but then they noticed bleeding coming from somewhere else. As they searched for the source, a clamp on a vein got knocked off, injuring the vein. Repairing that injury, they noticed more tears. They fixed those tears, all the while giving Paul blood products and drugs to raise his blood pressure.
It seemed like Paul might be getting better, but then he started to bleed from several areas all at once. His heart started to beat very fast. Doctors performed CPR and when that failed, they cut his chest open, massaged his heart directly, and shot drugs into his heart to get it going again. But none of it worked.
We walked, crying, holding onto each other.
Lorraine Hawks
"The patient had a cardiac arrest secondary to excessive bleeding & could not be resuscitated," the report states.
Paul Hawks was pronounced dead at 3:01 p.m. on May 24, 2010.
Pamela Johnston, a spokeswoman for the Lahey Clinic, one of the largest liver transplant centers in the country, declined to comment about the details in the state's report. Lahey voluntarily stopped operating on living liver donors for about four months.
The Massachusetts Department of Public Health did not cite the hospital for any deficiencies. The Lahey Clinic conducted its own internal investigation into Paul's death and hired outsiders to conduct an external investigation. Lahey declined CNN's request for copies of both these reports.
More red flags
Lorraine read the Department of Public Health report sitting in her car in the parking lot of the Tampa post office. As she read the details of her husband's failed surgery, she wondered whether all the tears and bleeding were anyone's fault or were they just unavoidable consequences of surgery, inevitable events that statistically speaking happen sometimes, and Paul was just unlucky?
Three other items in the Department of Public Health report raised even more questions.
First, she found out Paul had been given a pre-operative EKG, and it was abnormal. It showed he might possibly have had a past heart attack, but then follow-up testing showed no evidence of poor blood flow to his heart.
"I had no idea he'd had an abnormal EKG," she says now. "If I had known, I never would have let him have the surgery."
The report doesn't say whether Paul knew about his abnormal EKG, or if a cardiologist was called in to evaluate whether his heart was strong enough to tolerate surgery. Johnston, the Lahey Clinic spokeswoman, declined to answer questions about the EKG or about any aspect of Paul's surgery or pre-operative care.
Lorraine Hawks may never know all the reasons why her husband died that May afternoon.
Lorraine Hawks may never know all the reasons why her husband died that May afternoon.
Secondly, the report pointed out that a special, high-speed blood pump wasn't used to give Paul blood.
The $20,000 device pumps blood at least three times faster than other pumps. Called a Belmont Pump, it's saved soldiers' lives as they lay massively bleeding on battlefields in Afghanistan and Iraq.
Lahey owns a Belmont Pump. At the time of Paul's surgery, it was nearby in Tim Wilson's operating room. But as Paul lay bleeding to death for two and a half hours, no one brought it in to his operating room.
"It's portable," says George Herzlinger, president of Belmont Instrument, which makes the device. "It weighs 27 pounds. You just wheel it over."
Thirdly, the report describes how Paul's surgeons never activated a set of procedures used when a patient is massively bleeding.
Called the "Massive Blood Transfusion Protocol," it directs surgeons to call the hospital's transfusion services and activate a set of procedures so a patient who's bleeding profusely can most efficiently get the blood products he needs.
The report notes that surgeons thought none of these things -- the abnormal EKG, the lack of the high-speed pump, the inactivated protocol -- contributed to his death...
Paul Hawks didn't get a second opinion about whether he was healthy enough to give away 60% of his liver.
Organ donor's surgery death sparks questions
By Elizabeth Cohen, Senior Medical Correspondent
April 8, 2012
(CNN) -- Before dawn on her 57th birthday, Lorraine Hawks and her husband, Paul, piled into their brother-in-law Tim Wilson's Lexus in Pelham, New Hampshire, with Lorraine and her sister Susie in the back seat and the men up front. As the two couples drove to the Lahey Clinic in Burlington, Massachusetts, Lorraine and Paul teased Tim mercilessly.
"By 5 o'clock today, you're going to have a Republican liver!" they taunted Tim. "You're going to love Ann Coulter! You're going to love Glenn Beck!"
"No way!" protested Tim, a staunch Democrat. He swore that even with a chunk of his Republican brother-in-law's liver inside him, he'd never be conservative. The foursome joked and laughed during the 45-minute drive to Lahey. At the hospital, the sisters kissed their husbands goodbye, and the men were wheeled into operating rooms, where surgeons would remove 60% of Paul's liver and give it to Tim, who suffered from advanced liver disease.
As Lorraine sat in the waiting room with Susie that May morning two years ago, she prayed her husband's liver lobe would cure her brother-in-law. She prayed for her husband, too, but she was less worried about him, since she says the surgeons had reassured them while liver donation wasn't without risks, it was safe for Paul, a 56-year-old man in good health.
Neither of Lorraine's prayers came true. Tim died less than a year later, after receiving the transplanted part of Paul's liver. He was 58. Her husband died that very day on the operating room table.
"We walked into the hospital a married couple, and I left the hospital at the end of the day as they loaded my husband onto the coroner's truck," says Lorraine, who has hired a lawyer and plans to file a lawsuit against the hospital.
'He didn't hesitate to say yes'
Paul Hawks, an electrician for the Florida Department of Transportation, was one of more than 4,500 people in the United States in the past 25 years who have donated a section of their liver while still alive. Death is rare -- besides Paul, three other donors have died since 1999.
The relatives of the other donors -- they died in 1999, 2002 and 2010 -- have gone public, but this is the first time Lorraine has discussed her husband's death.
\
"I had no idea he'd had an abnormal EKG," says Lorraine Hawks. "If I had known, I never would have let him have the surgery."
"I want everyone to know what a generous, wonderful man Paul was. When he found out Tim needed a liver, he didn't hesitate to say yes," said Lorraine, a school bus aide for children with special needs in Tampa, Florida. "They weren't blood relatives, but they were a perfect match, and he felt privileged that God was going to let him help Tim regain his health."
Living organ transplants are a miracle of modern medicine. In all, more than 100,000 people in the U.S. like Paul have donated a kidney, a liver lobe or another body part while still alive to save someone else's life. Most of the time, the surgeries go well. Not only are donor deaths rare, but major complications of any kind are the exception rather than the rule.
This makes it all the more difficult for Lorraine to understand why her husband was one of the few who didn't make it.
'We tried very hard to save Paul ...'
DPH does not have a position on what caused the patient's death
Jennifer Manley, Massachusetts Department of Public Health
After her husband was wheeled into surgery, Lorraine, her father-in-law and Susie walked around the block a bit and got a bite to eat in the hospital cafeteria. Then shortly after 1 p.m., about four and a half hours after the surgery began, Lorraine says the coordinator of the transplant team came out to talk to them.
Sitting next to Lorraine, their knees nearly touching and speaking in a near whisper, Lorraine says the coordinator told her they were having trouble getting Paul's blood to coagulate and that an expert had been called in. Then about an hour later, the coordinator came out again to say her husband was having "irregular heart rhythms."
"She was acting real strangely, and we were so frightened," Lorraine remembers.
Live donor relations
The coordinator's cell phone rang, and she answered it. She hung up and rubbed Lorraine's arm, which Lorraine found strange, and told her she'd be back in five minutes.
When she returned, she asked the family to come into a small, private waiting room. Lorraine remembers her father-in-law screaming, "Tell me what happened to my son!" But the coordinator wouldn't say anything. The family sat there for about 40 minutes. Then the coordinator asked the family to go into a conference room farther away from the waiting area.
"We're looking at each other and said this can't be good," Lorraine recalls. "We walked, crying, holding onto each other."
Suddenly the conference room filled with doctors, counselors and pastoral staff.
"We tried very hard to save Paul ..." Lorraine remembers one of the doctors saying. She was sobbing so hard she didn't hear the rest of his sentence. Then the surgeon who did Paul's operation, her eyes red and puffy, got down on her knees to speak with Lorraine eye-to-eye.
"I saw her mouth moving, but I couldn't hear what she was saying," Lorraine remembers. "My brain was on fire."
Lorraine stayed with her husband's body until the coroner came to take him away. She says the next day people from the hospital called her six times, offering condolences and to pay for Paul's funeral. She didn't want to talk to them.
A few weeks later, back home in Tampa, Lorraine read a statement online from the Lahey Clinic's then-CEO, Dr. David Barrett.
"Lahey Clinic and its transplant team are extremely saddened by the loss of a gentleman who died while donating a portion of his liver to his relative," Barrett said. "Since the inception of its live donor liver transplantation program in 1999, Lahey Clinic has performed more than 200 of these complex life saving surgical procedures."
Reading the article made Lorraine feel worse, she says. It still didn't explain why her husband had died.
Then in July, about two months after her husband's death, Lorraine stopped by her post office after grocery shopping to pick up her mail. In her box was a thick envelope from the Massachusetts Department of Public Health. Inside was a nine-page report with the details of what happened during Paul's surgery.
Finally, she thought, her questions would be answered. Finally, she would find out why her husband died.
'Donor ... could not be resuscitated'
Donor survival rates
The Department of Public Health report gives a rare and gruesome picture of a surgical procedure gone horribly wrong.
The department's account is based on medical records, operating room communications and two days of interviews with the attending transplant surgeon and other doctors, nurses and administrators.
After Lorraine and Susie kissed their husbands good-bye, Paul and Tim were wheeled into separate operating rooms. Everything went fine until about four hours into the operation, when a vein that carries blood away from the liver partially tore off and started bleeding.
Paul's surgeons immediately called for assistance. More doctors and nurses arrived in his operating room. It was to be the beginning of a two-and-a-half-hour fight to save Paul.
The partially torn vein came all the way off, and doctors sewed up that tear, but then they noticed bleeding coming from somewhere else. As they searched for the source, a clamp on a vein got knocked off, injuring the vein. Repairing that injury, they noticed more tears. They fixed those tears, all the while giving Paul blood products and drugs to raise his blood pressure.
It seemed like Paul might be getting better, but then he started to bleed from several areas all at once. His heart started to beat very fast. Doctors performed CPR and when that failed, they cut his chest open, massaged his heart directly, and shot drugs into his heart to get it going again. But none of it worked.
We walked, crying, holding onto each other.
Lorraine Hawks
"The patient had a cardiac arrest secondary to excessive bleeding & could not be resuscitated," the report states.
Paul Hawks was pronounced dead at 3:01 p.m. on May 24, 2010.
Pamela Johnston, a spokeswoman for the Lahey Clinic, one of the largest liver transplant centers in the country, declined to comment about the details in the state's report. Lahey voluntarily stopped operating on living liver donors for about four months.
The Massachusetts Department of Public Health did not cite the hospital for any deficiencies. The Lahey Clinic conducted its own internal investigation into Paul's death and hired outsiders to conduct an external investigation. Lahey declined CNN's request for copies of both these reports.
More red flags
Lorraine read the Department of Public Health report sitting in her car in the parking lot of the Tampa post office. As she read the details of her husband's failed surgery, she wondered whether all the tears and bleeding were anyone's fault or were they just unavoidable consequences of surgery, inevitable events that statistically speaking happen sometimes, and Paul was just unlucky?
Three other items in the Department of Public Health report raised even more questions.
First, she found out Paul had been given a pre-operative EKG, and it was abnormal. It showed he might possibly have had a past heart attack, but then follow-up testing showed no evidence of poor blood flow to his heart.
"I had no idea he'd had an abnormal EKG," she says now. "If I had known, I never would have let him have the surgery."
The report doesn't say whether Paul knew about his abnormal EKG, or if a cardiologist was called in to evaluate whether his heart was strong enough to tolerate surgery. Johnston, the Lahey Clinic spokeswoman, declined to answer questions about the EKG or about any aspect of Paul's surgery or pre-operative care.
Lorraine Hawks may never know all the reasons why her husband died that May afternoon.
Lorraine Hawks may never know all the reasons why her husband died that May afternoon.
Secondly, the report pointed out that a special, high-speed blood pump wasn't used to give Paul blood.
The $20,000 device pumps blood at least three times faster than other pumps. Called a Belmont Pump, it's saved soldiers' lives as they lay massively bleeding on battlefields in Afghanistan and Iraq.
Lahey owns a Belmont Pump. At the time of Paul's surgery, it was nearby in Tim Wilson's operating room. But as Paul lay bleeding to death for two and a half hours, no one brought it in to his operating room.
"It's portable," says George Herzlinger, president of Belmont Instrument, which makes the device. "It weighs 27 pounds. You just wheel it over."
Thirdly, the report describes how Paul's surgeons never activated a set of procedures used when a patient is massively bleeding.
Called the "Massive Blood Transfusion Protocol," it directs surgeons to call the hospital's transfusion services and activate a set of procedures so a patient who's bleeding profusely can most efficiently get the blood products he needs.
The report notes that surgeons thought none of these things -- the abnormal EKG, the lack of the high-speed pump, the inactivated protocol -- contributed to his death...
Friday, December 21, 2007
Cigna HealthCare refused to pay for a 17-year-old leukemia patient's liver transplant
Family blames HMO for teen's death
Cigna refused to pay for a 17-year-old leukemia patient's liver transplant until the family staged a protest Thursday, but Nataline Sarkisyan died shortly after the reversal.
By Molly Hennessy-Fiske, Los Angeles Times Staff Writer
December 21, 2007
A grieving family is blaming an insurance company for the death Thursday of a 17-year-old leukemia patient, who died hours after the company reversed course and agreed to pay for her to receive a liver transplant.
Nataline Sarkisyan was being treated at UCLA Medical Center, where she had been unresponsive in intensive care for about three weeks, her mother said.
"She had a 65% chance of survival if she had gotten the liver," Hilda Sarkisyan said from her home this morning.
The Sarkisyans' insurer, Philadelphia-based Cigna HealthCare, denied the transplant earlier this month.
Doctors at UCLA sent a letter Dec. 11 to Cigna emphasizing that Nataline was eligible for a transplant, Hilda Sarkisyan said. But Cigna refused to pay, citing a lack of medical evidence the procedure would help.
Hilda Sarkisyan said the company was trying to save money. "They just like to collect. They don't want to deliver," she said.
On Thursday, the family rallied supporters online and staged a protest at Cigna's Glendale office with about 150 people, including many members of the local Armenian community and the California Nurses Assn., which had released statements supporting the family's cause.
Later in the day, Cigna released a statement approving the transplant payment.
"Although it is outside the scope of the plan's coverage, and despite the lack of medical evidence regarding the effectiveness of such treatment," spokesman Wendell Potter wrote, "Cigna HealthCare has decided to make an exception in this rare and unusual case, and we will provide coverage should she proceed with the requested liver transplant. Our thoughts and payers are with Nataline and her family at this time."
Nataline died about 6 p.m.
Cigna spokesmen did not respond to e-mail and telephone requests for comment this morning.
The family's lawyer planned a news conference later today to discuss the situation.
Charles Idelson, spokesman for the Oakland-based California Nurses Assns., called Cigna's handling of the Sarkisyan's case "outrageous."
"If Cigna could approve the transplant yesterday in response to hundreds of phone calls and people pounding on their door in Glendale, why couldn't they have done it eight days earlier?" Idelson said this morning.
He said his group, which represents 75,000 nursing professionals, the majority in California, has recently rallied around a number of patients who have been denied care.
While it isn't clear that Cigna could have saved Nataline by approving the transplant earlier, Idelson said, the insurer should have trusted her doctors.
"The transplant was recommended by the medical professionals at the bedside," Idelson said. "They should have been listened to."
molly.hennessy-fiske@latimes.com
Cigna refused to pay for a 17-year-old leukemia patient's liver transplant until the family staged a protest Thursday, but Nataline Sarkisyan died shortly after the reversal.
By Molly Hennessy-Fiske, Los Angeles Times Staff Writer
December 21, 2007
A grieving family is blaming an insurance company for the death Thursday of a 17-year-old leukemia patient, who died hours after the company reversed course and agreed to pay for her to receive a liver transplant.
Nataline Sarkisyan was being treated at UCLA Medical Center, where she had been unresponsive in intensive care for about three weeks, her mother said.
"She had a 65% chance of survival if she had gotten the liver," Hilda Sarkisyan said from her home this morning.
The Sarkisyans' insurer, Philadelphia-based Cigna HealthCare, denied the transplant earlier this month.
Doctors at UCLA sent a letter Dec. 11 to Cigna emphasizing that Nataline was eligible for a transplant, Hilda Sarkisyan said. But Cigna refused to pay, citing a lack of medical evidence the procedure would help.
Hilda Sarkisyan said the company was trying to save money. "They just like to collect. They don't want to deliver," she said.
On Thursday, the family rallied supporters online and staged a protest at Cigna's Glendale office with about 150 people, including many members of the local Armenian community and the California Nurses Assn., which had released statements supporting the family's cause.
Later in the day, Cigna released a statement approving the transplant payment.
"Although it is outside the scope of the plan's coverage, and despite the lack of medical evidence regarding the effectiveness of such treatment," spokesman Wendell Potter wrote, "Cigna HealthCare has decided to make an exception in this rare and unusual case, and we will provide coverage should she proceed with the requested liver transplant. Our thoughts and payers are with Nataline and her family at this time."
Nataline died about 6 p.m.
Cigna spokesmen did not respond to e-mail and telephone requests for comment this morning.
The family's lawyer planned a news conference later today to discuss the situation.
Charles Idelson, spokesman for the Oakland-based California Nurses Assns., called Cigna's handling of the Sarkisyan's case "outrageous."
"If Cigna could approve the transplant yesterday in response to hundreds of phone calls and people pounding on their door in Glendale, why couldn't they have done it eight days earlier?" Idelson said this morning.
He said his group, which represents 75,000 nursing professionals, the majority in California, has recently rallied around a number of patients who have been denied care.
While it isn't clear that Cigna could have saved Nataline by approving the transplant earlier, Idelson said, the insurer should have trusted her doctors.
"The transplant was recommended by the medical professionals at the bedside," Idelson said. "They should have been listened to."
molly.hennessy-fiske@latimes.com
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