Kaiser Permanente has processes "when issues related to quality of care arise"

"Every Kaiser Permanente physician is subject to review and evaluation to ensure the quality of care they provide. Like all health plans and hospitals in California, Kaiser Foundation Hospital Fresno has processes in place to monitor and evaluate the quality of care. And when issues related to quality of care arise, we have processes to take appropriate action."

In my case, Kaiser instituted a quality review on August 9, 2011. Then it cancelled the review on August 16, 2011.

Sure, Kaiser has processes. That statement is true. But Kaiser Permanente does not use those processes in a reasonable manner. It does not take appropriate action; that implication in the article below is false.


Our Point of View
Kaiser Permanente
October 16, 2007
Response to Los Angeles Times' Article About Fresno Medical Center

A recent story in the Los Angeles Times raised concerns about patient care involving a perinatologist on the professional staff at Kaiser Foundation Hospital Fresno. We take these issues very seriously. In regard to the Fresno Hospital matter, we took action more than two years ago to significantly limit the practice of the perinatologist and to monitor the care he delivers, and reported him to the state medical board.

Kaiser Permanente has more than 11,000 highly qualified physicians and specialists serving the needs of more than 6 million members in California. We expect each of them to provide the highest levels of quality care and believe in their clinical excellence.

Every Kaiser Permanente physician is subject to review and evaluation to ensure the quality of care they provide. Like all health plans and hospitals in California, Kaiser Foundation Hospital Fresno has processes in place to monitor and evaluate the quality of care. And when issues related to quality of care arise, we have processes to take appropriate action...