1 800 464 4000 Member Services Call Center
(* See below if your Kaiser email isn't working.)
Kaiser Permanente makes it hard to get through, but it's actually easy to file a complaint once you get to talk to a human being. You simply have to ignore all the little tricks they use to get you to hang up.
(Actually, sometimes you get an unhelpful person on the line. In that case, just call back and get a different person. One employee flat-out refused to take my complaint. I asked to talk to her supervisor, who was very helpful. One woman told me she would only take complaints going back three months. Usually they say six months. But if it's a continuing problem, you should describe recent events, then you would probably need to go back and explain the beginning of the problem.)
(Also, you can always fill out a grievance form. )
When I called Kaiser Permanente Member Services call center today, the recording said there were "extemely high volumes and wait times." Not true!
The truth was, I waited less than a minute to talk to someone once I had gone through all the menus.
Also, don't pay any attention when the recording tells you that you have punched in an incorrect Medical Record Number and 4-digit birthdate (month and year). Just ignore it. They are trying to get you to hang up and go away.
After you punch in your Medical Record Number and birthdate, there will be another menu to listen to. Making a complaint with Member Services won't be one of the options, but stay on the line. There will be a pause in the recorded menu making you think there are no more options. But if you keep holding, you will be told to press "0" to talk to someone to make your complaint.
The toll-free number is 1 800 464 4000.
KAISER PERMANENTE EMAIL NOT WORKING?
When I called Member Services to report that my Kaiser email wasn't working, Kaiser got me to hang up by means of a recorded message that suggested that the problem could be solved by clicking on a certain button. Not so. I believe that the message was just a trick to get people to go away.
I called back and reported the problem, and lo and behold, my email was working again within a few hours. Complaining can be very effective!